Related skills
saas cross-functional collaboration training b2b root cause analysis📋 Description
- Provide advanced technical support to customers via phone, online, and email
- Offer root cause correction; ensure full resolution and prevent recurrence
- Verify issues before involving development teams
- Work closely with Product and Development teams to address client needs
- Respond to tasks within service level agreements and provide resolutions
- Attend product sprint reviews and trainings and review updates on new/existing products
🎯 Requirements
- Proven initiative, motivation, and accountability in a small team
- 3+ years of enterprise-level technical support experience
- SaaS experience with quick learning of complex software
- Exceptional technical, analytical, problem-solving skills
- Strong written and verbal communication skills
- Experience in designing and delivering training sessions
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