Related skills
linux bash python git openssl📋 Description
- Own toughest technical escalations in Customer Support
- Communicate clearly with customers via ticketing and phone
- Be a go-to resource for tech and process knowledge
- Identify and suggest opportunities for team growth
- Help train and mentor teammates
- Create and update technical docs and runbooks
🎯 Requirements
- 5-7 years in technical customer support for enterprise/SMB clients
- Excellent written and verbal communication skills
- Self-driven and comfortable learning new technologies and systems
- Strong understanding of OSI model layers 3, 4, and 7
- Strong understanding of DNS, SSL/TLS, and HTTP(S)
- Experience using Linux and command-line tools (curl, dig, traceroute, openssl, git, etc.)
🎁 Benefits
- Equal opportunity employer
- Commitment to diversity and inclusion
- Reasonable accommodations available for applicants with disabilities
- To request accommodations, contact hr@cloudflare.com
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