Related skills
salesforce linux networking jira zendesk📋 Description
- Own and resolve high-priority issues for enterprise customers via email, phone, and chat.
- Escalation point for frontline support engineers; manage end-to-end resolutions.
- Troubleshoot data from telematics devices, dashcams, APIs, and apps.
- Collaborate with Engineering and Product to fix bugs and improve stability.
- Document troubleshooting steps and known issues for internal KB.
- Partner with CSMs and EAMs to ensure customer satisfaction and retention.
- Monitor trends and flag emerging issues; suggest product improvements.
- Participate in on-call rotations or special projects to support uptime and availability.
🎯 Requirements
- 2-3+ years in technical support, systems engineering, or similar.
- Strong troubleshooting in networking, APIs, Linux, mobile, or hardware.
- Experience with enterprise customers and escalations.
- Familiarity with Salesforce, Zendesk, Jira, Kibana, or similar CRM tools.
- Excellent verbal and written communication; able to explain technical concepts.
- Able to thrive in a fast-paced, collaborative environment.
- Bonus: knowledge of transportation, fleets, telematics, or logistics.
🎁 Benefits
- Diversity and inclusion are core values; equal opportunity employer.
- Access to internal knowledge bases and training resources.
- Opportunities to work with cutting-edge IoT and SaaS technology.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!