Related skills
azure java linux aws python📋 Description
- Provide 2nd level tech support for Celonis systems and products.
- Act as technical contact for premier customers.
- Own complex cases from intake to resolution per ITSM/KPI.
- Analyze and resolve complex technical issues with customers and teams.
- Contribute to RCA cycles to improve knowledge base.
- Participate in on-call schedule for global coverage.
🎯 Requirements
- Bachelor in Computer Science, Engineering, or IT.
- 3+ years of technical support for complex issues.
- ITIL v3 Foundation cert; ITIL certs a plus.
- AWS or Azure cert and/or Kubernetes/containerized env.
- Linux/Unix systems administration experience.
- Proficient in Java or Python; experience with major DBs (SAP HANA, MS SQL Server).
🎁 Benefits
- Work with leading Celonis process mining tech.
- Clear career paths, mobility, and mentorship.
- Generous PTO, hybrid options, RSUs, comprehensive benefits.
- Extensive parental leave and volunteer days.
- Inclusive culture with belonging programs.
- Global, international team collaboration.
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