Related skills
docker postgresql netsuite graphql rest apis📋 Description
- Serve as final technical escalation point for Support.
- Triage, validate bugs, reproduce issues, and provide context.
- Collaborate with Engineering on architecture: workflows, integrations, APIs.
- Improve triage processes and documentation for faster resolutions.
- Define debugging standards and ticket handoffs to boost SLA.
- Support marquee customers with high-level technical expertise.
🎯 Requirements
- 5–6 years in a technical, customer-facing role; 2+ yrs as escalation point.
- Partner with Engineering between customer teams and R&D.
- Enterprise-scale customer support experience across industries.
- End-to-end ownership of complex problems under SLA pressure.
- Exceptional written and verbal communication; simplify tech for non-tech.
- REST APIs, GraphQL, OAuth, SSO, webhooks; ERP integrations.
🎁 Benefits
- Start-up equity
- Team building events
- Flexible PTO
- Apple equipment plus home office budget
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!