Develop deep technical understanding of Cribl Stream and products
Provide enterprise-level technical support via Slack, email, meetings
Research, diagnose, troubleshoot, and resolve customer issues
Escalate unresolved issues per standard procedures
Provide timely, accurate feedback to customers, set expectations, and ensure closure
Stand-by/on-call or off-hours duties

🎯 Requirements

BS degree in Computer Science or equivalent
5+ years supporting enterprise customers or distributed systems
Advanced Linux and networking
Basic knowledge of Regex
Excellent client-facing and communication skills
Expert-level troubleshooting and problem-solving

🎁 Benefits

Remote-first company with flexible work location
Collaborative, motivated team culture
Opportunities to work with enterprise customers
Fast-growing, learning-friendly environment
Fun, inclusive culture with goats gifs and humor

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