Related skills
datadog javascript linux networking elasticsearch📋 Description
- Develop deep technical understanding of Cribl Stream and products.
- Provide enterprise-level support via Slack, email, meetings.
- Research, diagnose, troubleshoot and resolve customer issues.
- Escalate unresolved issues to internal teams for follow-up.
- Give prompt, accurate feedback, set expectations, and close issues.
- Create knowledge base notes and participate in real-time forums.
🎯 Requirements
- BS in CS or related field, or equivalent experience.
- 5+ years supporting enterprise customers or distributed systems.
- Advanced Linux and networking skills.
- Basic knowledge of Regex and troubleshooting skills.
- Excellent client-facing, written and verbal communication.
- Bonus: SIEM tech (Splunk/Elasticsearch/Datadog); JavaScript/Cloud a plus.
🎁 Benefits
- Remote-first culture enabling work from anywhere.
- Collaborative, motivated team focused on customers.
- Work with large organizations handling substantial data.
- Inclusive, diverse culture that values all voices.
- Opportunities for growth and professional development.
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