Related skills
datadog javascript linux networking elasticsearch📋 Description
- Develop deep understanding of Cribl Stream and related products
- Provide enterprise-level technical support via Slack, email, meetings
- Research, diagnose, and troubleshoot customer issues
- Escalate unresolved issues per standard procedures
- Give prompt, accurate feedback and close issues properly
- Create KB notes and participate in real-time forums (Slack)
🎯 Requirements
- BS in Computer Science or equivalent experience
- 5+ years supporting enterprise customers or distributed systems
- Advanced Linux and networking experience
- Basic knowledge of Regex
- Excellent client-facing, written and verbal communication
- SIEM experience (Splunk/Elasticsearch/Datadog) and JavaScript/Cloud a plus
🎁 Benefits
- Remote-first culture with flexible work locations
- Collaborative, customer-focused team
- Inclusive, engaging company culture
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