Related skills
linux aws sql redis twilio๐ Description
- Understand omni-channel CTI in contact centers
- 3+ years as an implementation engineer
- Consultative client engagement to implement solutions
- Troubleshoot issues with log analysis
- Hands-on with Windows, MS SQL, IIS
- Familiar with IP networking, SQL, REST APIs, Linux
๐ฏ Requirements
- Experience with Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
- Outbound contact center product experience a plus
- Strong listening and consultative communication with customers
- Hands-on log analysis and troubleshooting
- Familiar with Windows, Linux, REST APIs
๐ Benefits
- Team-first culture and inclusive environment
- Equal opportunity employer
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