Senior Technical Support Engineer

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

linux aws sql redis twilio

๐Ÿ“‹ Description

  • Understand omni-channel CTI in contact centers
  • 3+ years as an implementation engineer
  • Consultative client engagement to implement solutions
  • Troubleshoot issues with log analysis
  • Hands-on with Windows, MS SQL, IIS
  • Familiar with IP networking, SQL, REST APIs, Linux

๐ŸŽฏ Requirements

  • Experience with Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
  • Outbound contact center product experience a plus
  • Strong listening and consultative communication with customers
  • Hands-on log analysis and troubleshooting
  • Familiar with Windows, Linux, REST APIs

๐ŸŽ Benefits

  • Team-first culture and inclusive environment
  • Equal opportunity employer
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