Provide second-line consultation to debug complex security and network problems by phone/email
Partner with Engineering to help customers test, troubleshoot, and reproduce issues
Document incident resolutions in technical databases and give feedback to Eng/Ops
Develop department training programs and mentor engineers on advanced troubleshooting
Analyze customer use-cases to inform product and code changes

🎯 Requirements

5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
Proven experience managing escalations with enterprise customers
Detailed knowledge of web security and network infra incl NGFW, SSL/IPSec VPNs, SD-WAN
Extensive experience analyzing packet captures and HAR traces to resolve connectivity issues

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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