Diagnose and troubleshoot customer issues, delivering effective solutions within SLA
Support onboarding for new customers and smooth transitions during org changes
Document and track customer interactions, issues, and resolutions
Collaborate with Engineering and Product to escalate and resolve complex issues
Identify and write internal/external knowledge-base articles, such as troubleshooting steps, workarounds, or best practices

🎯 Requirements

6+ years in customer support or related field
Programming experience in Python
Experience with data modeling methodologies and advanced SQL
Self-learner and independent team player with strong customer service
Strong analytical and troubleshooting skills with creative problem solving
You thrive in ambiguity and take ownership

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more

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