Provide second-line phone/email support to debug complex security and network issues.
Collaborate with Engineering to test, troubleshoot, and reproduce issues.
Provide feedback to Engineering and Operations to drive improvements.
Create technical support entries documenting incident resolutions.
Contribute to product direction by understanding customer use-cases.

🎯 Requirements

Bachelor's Degree in Computer Science, Engineering, or related field
4-8 years in a support org handling P0/P1 cases
Azure and AWS networking knowledge: VPCs, VNets, and hybrid connectivity
Cloud security (NSGs/NACLs), traffic mgmt (ELB/GWLB), and Terraform
Strong communication between technical teams and executive stakeholders
Thrive in ambiguity with ownership, problem-solving, and teamwork

🎁 Benefits

Various health plans
Vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

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