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http tcp/ip saml ssl sd-wan📋 Description
- Fully remote U.S. role, West Coast preferred.
- Part of a global Customer Success org delivering high-impact experiences.
- Provide expert, hands-on security support to customers.
- Leverage data and research to drive customer outcomes.
- Help customers maximize use of Zscaler technology.
🎯 Requirements
- U.S. citizenship required for this role.
- 5+ years troubleshooting SSL, SAML, HTTP, TCP/IP.
- Experience managing escalations with enterprise customers.
- Web security and network infra knowledge: NGFW, SSL/IPSec VPNs, SD-WAN.
- Experience analyzing packet captures and HAR traces.
- Background in Internet/Security tech like SWG, Sandboxing, PAC files, SCIM.
- Certifications such as CCNP or CompTIA Security+.
- Cloud experience with AWS, Azure, or GCP.
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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