Related skills
saas networking voip apis telecommunications📋 Description
- Point of contact for assigned enterprise customers.
- Own and resolve high-impact technical cases.
- Coordinate with TSEs for updates and root cause fixes.
- End-to-end case management; resolve break/fix issues quickly.
- Liaise with customers to understand their technical environment.
- Lead internal stakeholder collaboration to enable customer success.
🎯 Requirements
- 5+ years in advanced technical customer support
- Tech degree or equivalent experience
- Deep knowledge of NICE CXone products
- Strong communication and stakeholder management
- Experience with enterprise customers
- Networking, SIP/VOIP, APIs experience
🎁 Benefits
- On-site two days per week
- 8:00am–7:00pm rotational roster
- On-call support as needed
- Australian citizenship required; NV1 after onboarding
- Opportunities to grow with NICE CXone
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