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debugging datadog cloud sql python📋 Description
- Investigate and resolve complex technical issues escalated from the Support Team.
- Collaborate with Engineering, Product, DevOps, and Site Reliability teams to troubleshoot and resolve advanced cases efficiently.
- Provide real-time assistance via Slack, Google Meet, and ticketing systems for urgent or technically demanding matters.
- Participate in critical incident response, including emergency troubleshooting sessions and post-incident reviews to identify improvements.
- Maintain thorough case documentation, including root cause analysis, resolution steps, and preventive recommendations.
- Contribute to internal knowledge base articles, troubleshooting guides, and support tooling improvements.
🎯 Requirements
- 4 years of experience in Technical Support, Customer Success Engineering, or a similar technical troubleshooting role.
- Proven expertise in debugging APIs, system integrations, and cloud environments.
- Hands-on experience with tools such as Coralogix, DataDog, OpenSearch, and database query tools.
- Familiarity with scripting languages (e.g., Python, JavaScript, Bash) and SQL.
- Strong communication skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
- Ability to manage multiple complex cases simultaneously while maintaining exceptional attention to detail.
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