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mentoring ai genai knowledgebase multiplatform📋 Description
- Provide technical support and troubleshooting via phone, ticketing systems, and chat
- Develop deep SME in core technologies and specialized tech areas
- Own incidents from initial report through resolution with timely updates
- Educate customers on software functionalities, best practices, and product updates
- Identify, document, and report software issues to internal teams
- Act as a resource for junior support engineers, providing guidance and mentorship
🎯 Requirements
- Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment
- Excellent written and verbal communication skills with the ability to document issues effectively
- Ability to adapt quickly to changing priorities and customer needs
- Proven ability to mentor and assist junior support engineers
- AI/GenAI tooling experience to accelerate deliverables
- Associate's degree or equivalent; 2-4 years in B2B technical support
🎁 Benefits
- Flexible remote and hybrid work options
- Generous vacation and recharge days
- Medical, dental, and vision coverage
- HSA/FSA options and employer-paid disability benefits
- 401(k) with employer matching
- Wellness programs and mental health resources
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