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android networking firewall tcp/ip dns📋 Description
- Frontline technical partner for UK/EMEA schools and VARs.
- Primarily focused on technical support and case ownership.
- Support deployments and enable partners over time.
- Troubleshoot with schools and VARs to ensure product adoption.
- Own cases end-to-end with clear communication.
- Balance reactive support with deployment and enablement tasks.
🎯 Requirements
- Experience in customer-facing technical or IT support.
- Strong networking fundamentals and troubleshooting.
- Active Directory and Windows Server experience.
- Firewall and network configuration familiarity.
- Experience supporting ChromeOS, Android, iPadOS, macOS.
- Experience with resellers/MSPs or channel partners.
- Experience in EdTech or supporting schools.
- Clear, confident communication with technical and non-technical users.
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