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11 hours ago
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data analytics looker sql intercom tableau📋 Description
- Analyze Technical Support metrics across channels, SLAs, CSAT/NPS, and costs.
- Build recurring and ad-hoc reports for leadership and stakeholders.
- Ensure clarity, accuracy, and consistency in reporting.
- Present insights to drive action and decision-making.
- Surface risks, opportunities, and emerging patterns.
- Translate complex data into clear narratives and recommendations.
🎯 Requirements
- 5+ years experience as a Data Analyst supporting Technical/Support teams.
- Strong Intercom skills: reporting, inbox analytics, phone metrics, automation/AI.
- Deep understanding of support KPIs and operational metrics.
- Experience building dashboards in Looker, Tableau, Power BI, DOMO.
- Translate data into actionable insights with strong analytical skills.
- Bachelor's degree in data analytics, CS, statistics, or related field (or equivalent).
🎁 Benefits
- Named a 2025 Best Companies to Work For by U.S. News.
- Named 2025 Newsweek America's Greatest Workplaces for Gen Z.
- Named 2024 Best Technology Company to Work For by U.S. News.
- Forbes Most Trusted Companies in 2024.
- Named 2024 Best Companies to Work For by U.S. News.
- Named 2024 Newsweek America's Greatest Workplaces for Parents and Families.
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