Senior Technical Support Analyst, Back Office

Added
4 days ago
Type
Full time
Salary
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Related skills

aws sql data integration reconciliation portfolio accounting

📋 Description

  • Provide start-of-day support at 7am EST to ensure reconciliations and transactions run smoothly.
  • Investigate and resolve complex reconciliation breaks across custodial data and accounting workflows.
  • Support back-office functions: portfolio accounting, corporate actions, and reporting.
  • Engage with customers via live chat and ticketing to deliver timely solutions.
  • Analyze custodial data files and coordinate with third-party providers on formatting.
  • Partner with Engineering and Product to drive durable fixes and improve workflows.

🎯 Requirements

  • Bachelor’s degree in Business, Computer Science, Information Technology, Finance, or related field.
  • 5+ years of experience supporting or implementing back-office workflows within FinTech or investment management.
  • Strong knowledge of reconciliation processes including positions, cash, transactions, and pricing.
  • Expertise in portfolio accounting concepts, custodial data feeds, and corporate actions.
  • Experience building or validating financial and operational reports.
  • Familiarity with portfolio management, accounting, or reconciliation systems.

🎁 Benefits

  • Company Stock Plan participation.
  • Unlimited vacation, educational and wellness reimbursements.
  • $0 cost employee insurance plans.
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