Own deployment, adoption, and outcomes for 10–20 accounts from presales through renewal.
Lead deployment planning and kickoff, scoping, use-case alignment, and delivery coordination.
Track and manage risks across deployments, driving timely resolution.
Monitor portfolio health via AI signals, accelerating adoption and renewals.
Drive product adoption with live sessions and identify new use cases to expand value.
Develop and maintain success plans tied to customer goals from onboarding through renewal.

🎯 Requirements

5+ years in Customer Success or Technical Account Management in B2B SaaS.
2+ years leading enterprise deployments with data governance.
2+ years managing a portfolio of 10+ Majors/Enterprise accounts.
Experience co-owning renewals and expansion with sales.
Experience training non-technical teams to become data-sufficient; strong communication.
Nice to have: digital analytics, analytics consulting, or Amplitude practitioner.

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