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ldap saml ssl/tls fiddler wireshark📋 Description
- Manage premium customer support relationships across channels with elite responsiveness.
- Partner with Field Sales to drive deployments for web & email security.
- Liaise for Premium Support, manage escalations, and provide cloud update notifications.
- Deliver on-site and virtual training on Zscaler tech.
- Monitor customer environments and translate insights into product requirements.
🎯 Requirements
- Extensive account management experience with pre- and post-sales for web & email security.
- Bachelor’s degree in computer science or engineering, or equivalent certifications.
- Expert knowledge of enterprise networks, infrastructure, and advanced protocol workflows.
- Mastery of Wireshark, WinMTR, and Fiddler.
- Clear communication of complex technical solutions to diverse stakeholders.
- Advanced knowledge of SSL/TLS, ICMP, and FTP with packet capture experience.
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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