Build relationships with key customer stakeholders to align objectives with Zscaler goals
Provide technical guidance, product insights, and best practices for integration and expansion
Manage escalations and coordinate resolutions with internal and external teams
Identify adoption insights and develop risk plans to protect customer success
Create training and best-practice guides to strengthen the CS team

🎯 Requirements

5+ years in customer-facing roles (CS, Solutions Delivery, TAC, or Sales Engineering)
5+ years in Cloud services, security, networking, or infrastructure solutions
Professional-level Japanese; ability to influence decisions
Strong technical acumen aligning business needs with Zscaler portfolio
Analyze customer data to tailor adoption strategies and risk plans

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more

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