Senior Technical Specialist

📋 Description

• Own Tier 3 escalations across hardware, software, APIs, and integrations.
• Act as main tech guide for Strategic Accounts.
• Domain owner for payments, hardware, or integrations.
• Lead root-cause investigations using SQL, Postman, logs, scripts.
• Collaborate with Eng, Product, and Integrations to fix systemic issues.
• Identify and execute technical/process improvements.
• Lead QA and UAT for new features and integrations.
• Create and maintain docs, playbooks, and standards.
• Mentor Tier 3 and Tier 1/2 teammates.
• Provide calm, trusted guidance during critical escalations.

🎯 Requirements

• 4+ years in technical support or customer-facing SaaS engineering.
• SQL, APIs, logs, and debugging; REST/cURL basics.
• Domain ownership: Proven experience owning a technical area end-to-end.
• Systems thinking: identify patterns, anticipate risk, drive improvements.
• Exceptional Communication: Translate complex tech for customers and stakeholders.
• Autonomy & Judgment: Make high-impact decisions independently.
• Leadership Without Authority: Influence, mentor, elevate others.

🎁 Benefits

• 401(k) match with medical, dental, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote with monthly work-from-home stipend.
• Family planning resources and specialized support programs.
• Equity: grow with Boulevard.
• Boulevard Bucks Learning and Development program.