Related skills
datadog data warehouse rest api log analysis root cause analysis📋 Description
- Own Tier 2/3 escalations from Frontline Support, triaging complex issues across ad serving, data pipelines, and ML infra.
- Lead RCA on production issues using logs and metrics.
- Lead incident response for production ad service disruptions; coordinate teams.
- Author postmortems and track remediation actions.
- Build diagnostic playbooks and runbooks for self-resolution.
- Develop tooling and automation for issue detection, diagnosis, and reporting.
🎯 Requirements
- 6+ years in technical support, solutions engineering, or software.
- Strong troubleshooting; analyze large datasets and write complex queries.
- Hands-on API experience; REST API debugging, log analysis, system interactions.
- Experience handling technical escalations; methodical problem solving.
- Excellent written and verbal communication for technical and non-technical audiences.
- AdTech or retail media experience (DSP/SSP) is a plus; Datadog familiarity.
🎁 Benefits
- Moloco Thrive benefits and well-being programs.
- Competitive compensation and career growth opportunities.
- Supportive, inclusive culture across global teams.
- Access to training, mentorship and learning resources.
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