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firebase jira sdk monetization attribution📋 Description
- Lead technical investigations and escalations for partners
- Own SDK, monetization, mediation, attribution investigations
- Deep troubleshooting using logs, builds, dashboards, and device tests
- Provide clear root-cause analysis and actionable fixes
- Drive escalated retention issues from investigation to resolution
- Communicate updates to retention partners via Intercom and Jira
🎯 Requirements
- 4+ years in technical support/operations or similar client-facing roles
- Advanced English communication (written and spoken)
- Strong mobile SDK troubleshooting in production
- Experience with monetization/mediation/analytics/attribution/ad operations for mobile apps/games
- Experience handling escalations and client communication
- Strong debugging with logs, test builds, dashboards, device testing
🎁 Benefits
- High Ownership - own technical support operations
- Operational impact on retention client experience and efficiency
- AI-driven automation and AI-assisted workflows
- Lean team structure with fast decision-making
- Real technical challenges across SDKs, monetization, and live issues
- Cross-team collaboration with Product, QA, Engineering, Publishing
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