Senior Technical Implementation & Accounts Manager (Clinical Operations)
Related skills
integrations apis fhir hl7 ehr📋 Description
- Own end-to-end post-sale relationships for enterprise clients.
- Lead discovery and account plans; translate into roadmaps.
- Plan and facilitate recurring business reviews with stakeholders.
- Monitor account health and drive action plans for gaps.
- Coordinate with Sales/BD, Clinical, Product, Implementations, Eng, and Care.
- Identify upsell opportunities and collaborate with Sales to execute.
🎯 Requirements
- 5-8+ years in Technical Account Mgmt, CS, or enterprise implementations.
- Post-sale ownership of enterprise relationships; lead QBRs and renewals.
- Translate clinical workflows into technical/operational requirements.
- Experience with healthcare platforms: EMR, HL7, API, FHIR.
- Excellent communication and documentation; client-facing materials.
- Bachelor's degree; advanced degree a plus.
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