Senior Technical Customer Care Specialist - Bilingual English & French

📋 Description

• Deliver top-tier customer experience via problem-solving over the phone.
• Troubleshoot hardware, software, billing, payments, and networking.
• Update and maintain records in Salesforce with steps to resolve.
• Understand tech issues by asking questions, listening, notes, and estimates.
• Partner with cross-functional teams to escalate and resolve complex issues.
• Take ownership of learning Toast's growing product suite to assist customers.

🎯 Requirements

• Fluent bilingual in French and English.
• 2+ years in customer-facing roles (e.g., technical support).
• Able to work independently with shifting priorities.
• Experience troubleshooting Apple, Android software and Toast hardware.
• Strong communication and organization.
• Experience with calls, chats, and ticketing systems.

🎁 Benefits

• Competitive compensation and benefits package.
• Hybrid work model with in-person collaboration.
• In Dublin, Ireland office; in-office 2 days post training.
• Accommodations for disabilities in hiring process.
• Access to AI tools across teams to boost productivity.
• Diversity, equity, and inclusion commitment.