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saas testing cross-functional collaboration client relationships mentorship📋 Description
- Liaison between clients and developers to clarify requirements
- Solve complex problems and investigate root causes
- Provide expert client support for our SaaS
- Prioritize work using a ticketing system
- Communicate changes to developers and stakeholders
- Test changes in beta environment for quality
🎯 Requirements
- 5+ years as Technical Business Analyst (SaaS)
- Proven SME, troubleshoot complex issues
- Root cause analysis and process optimization
- Clear written and spoken communication
- Teamwork, mentorship, and client relationships
- Strong organization and multi-project management
- Willing to travel approx 15%
🎁 Benefits
- Remote-friendly with flexible work arrangements
- Collaborative, technology-rich environment
- Growth opportunities and mentorship
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