Related skills
security saas networking hardware network monitoring📋 Description
- Primary technical point of contact for enterprise customers.
- Build trusted relationships with technical teams and stakeholders.
- Translate customer requirements into actionable technical guidance.
- Conduct health checks, reviews, and deployment assessments.
- Identify risks and adoption gaps before incidents.
- Lead onsite support for hardware/network deployments when needed.
🎯 Requirements
- 3–7+ years in TACM, CSE, Solutions Eng, or enterprise support.
- Experience with enterprise/public sector in complex environments.
- Strong troubleshooting: networking, hardware, SaaS.
- Quick learner; support multi-product tech stacks.
- Comfortable with IT, operations, and security teams.
- Preferred: CCNA/Network+/Security+; MDM, monitoring, packet analysis.
🎁 Benefits
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, and Vision plans.
- Fitness programs.
- Mental health and emotional wellness support.
- Learning and development programs.
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