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solutions engineering technical account management enterprise networking hardware deployment digital evidence management📋 Description
- Serve as the primary technical contact for assigned enterprise customers.
- Build trusted relationships with technical teams, ops, and stakeholders.
- Translate customer requirements into clear technical guidance.
- Conduct regular technical health checks, system reviews, and deployments.
- Lead or support technical reviews focused on stability and adoption.
- Travel onsite to support hardware, networking, and deployments as needed.
🎯 Requirements
- 3-7+ years in Technical Account Management or related roles.
- Experience supporting enterprise or public-sector customers.
- Strong troubleshooting across networking, hardware deployments, and SaaS.
- Ability to learn and support multi-product technology stacks.
- Comfortable working with IT, operations, and security teams.
- CCNA/Network+/Security+ or equivalent certifications preferred.
🎁 Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, and Vision plans
- Fitness programs
- Emotional and mental wellness support
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