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saas networking solutions engineering technical account management enterprise hardware📋 Description
- Serve as primary technical point of contact for assigned enterprise customers.
- Build trusted relationships with technical teams, operations leaders, and stakeholders.
- Translate customer requirements into clear technical guidance and outcomes.
- Conduct regular technical health checks, system reviews, and deployment assessments.
- Identify risks and adoption gaps before they become incidents.
- Align customer environments with product roadmap and long-term strategy.
🎯 Requirements
- 3-7+ years in Technical Account Management, Customer Success Eng, Solutions Eng, or Professional Services.
- Enterprise hardware + software platform support experience.
- Experience supporting enterprise or public-sector customers in complex environments.
- Strong troubleshooting across networking, hardware deployments, and SaaS deployments.
- Ability to learn and support multi-product technology stacks.
- Comfortable working with IT, operations, and security teams.
🎁 Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, and Vision plans.
- Fitness programs.
- Emotional and mental wellness support.
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