Related skills
payments data analysis api integration restful apis api architecture📋 Description
- Be the primary technical owner for Airwallex strategic enterprise clients
- Deliver elevated technical support to your client portfolios
- Build trusted relationships by becoming a subject matter expert on their business
- Work with account managers to explore optimization and upsell opportunities
- Be directly accountable for analyzing and improving their support experience
- Serve as an escalation point for break-fix questions from clients
- Support QBR sessions with product roadmap updates and performance metrics
🎯 Requirements
- Bachelors degree in a STEM discipline with strong academics
- 5+ years in engineering, technical support, or TAM roles
- Strong understanding of SDLC and API architecture
- Proactive consultative approach; effective communication with decision-makers
- Knowledge of the payments domain / financial services
- Experience integrating RESTful APIs into web applications
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