Related skills
account management customer success security saas project management📋 Description
- Serve as primary contact for enterprise accounts; ensure contract fulfillment.
- Collaborate with Sales and Sales Engineering to align opportunities.
- Cultivate relationships across all levels of the customer organization.
- Understand customer goals and drive ROI with NiCE products.
- Engage cross-functional teams to resolve technical challenges within SLA.
- Coordinate projects to align with strategy and ensure success.
🎯 Requirements
- Bachelor's degree in Business Management or related field.
- 10+ years in customer account relationship management.
- 5+ years in Enterprise Account Management (presales or post-sales).
- Strong communication/presentation with C-level and operational stakeholders.
- Expertise in Contact Center, Telecommunications, Cloud software, and Security.
- Experience in risk identification/mitigation and knowledge content creation.
🎁 Benefits
- Global, market-leading company with a collaborative environment.
- Career opportunities across roles, disciplines, domains, and locations.
- Be part of a passionate, innovative team.
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Opportunities to work with enterprise accounts and cross-functional teams.
- Continuous learning and professional growth opportunities.
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