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account management customer success saas renewals onboarding📋 Description
- Manage a book of business, building relationships to ensure retention.
- Onboard new clients and set them up for long-term success.
- Deliver tailored product demonstrations as a product expert.
- Proactively manage renewals and identify upsell opportunities.
- Be primary client contact; coordinate with Product/Design/Engineering.
- Travel monthly to meet clients and drive renewal/expansion conversations.
🎯 Requirements
- 6+ years in client-facing roles (Account Management/CS), SaaS.
- Owned 40+ accounts with day-to-day mgmt and renewals.
- Fast-paced, high-growth startup experience.
- Understanding of invoicing, payments, and compliance.
- Excellent organizational and project management skills.
- Strong written and verbal communication; cross-functional work.
🎁 Benefits
- Flexible PTO
- 401(k) with company match
- Competitive stock option package
- $300 one-time WFH stipend
- Medical, dental, and vision benefits
- Top of the line 14\" MacBook Pro
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