Related skills
linux windows macos dns vpn📋 Description
- Primary technical contact for assigned customers
- Provide proactive and reactive support across incidents
- Own and manage cases end-to-end per SLAs
- Troubleshoot via replication, analysis, and coordination
- Build strong relationships with customer stakeholders
- Advocate for customers across Sales, Product, Eng, and Sophos Labs
🎯 Requirements
- Bachelor's degree in computer science or related field
- 5 to 8 years in technical support or customer-facing roles
- 2+ years in a Technical Account Manager (TAM) or equivalent
- Operating systems: Windows, Linux, macOS
- Core IT infrastructure: Active Directory, DNS, DHCP, GPO, virtualization
- Networking fundamentals and VPN technologies
🎁 Benefits
- Remote-first with flexible hybrid options
- Global, diverse, collaborative team
- Opportunities for growth and advancement
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!