Manage post-sales tech needs for enterprise customers.
Build trusted advisor relationships with champions and tech teams to drive adoption.
Create deployment and adoption plans; monitor usage and risks with the CSM.
Introduce, demonstrate, and implement new products and features.
Develop expertise in AppOmni API to augment UI with script-based solutions.
Collaborate with Product and Engineering to shape the SaaS app support roadmap.

🎯 Requirements

7-10 years in customer success or technical account management in SaaS.
Experience with large enterprise customers and C-level executives.
SaaS security/Cloud security or IAM experience preferred.
Python, Django, and API data workflows.
Experience with REST APIs and authentication methods.
Familiarity with Salesforce, Gainsight, Zendesk.

🎁 Benefits

Home office stipend.
Generous paid time off and holidays.
Health, dental, and vision insurance with HSA option.
401(k) and Roth retirement plans; monthly wellness stipend.

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