Related skills
splunk firewalls elastic qradar vlans📋 Description
- Serve as primary tech advocate for customers, enabling onboarding and long-term success.
- Guide customers in operationalizing use cases and integrating Dragos into workflows.
- Lead account reviews, roadmap alignment, and platform optimization to maintain value.
- Monitor health/adoption metrics, identify risks, and support get-well plans.
- Partner with Customer Success, Support, Product, and Sales for a seamless experience.
- Deliver OT cybersecurity training, workshops, and executive-level briefings (up to 30% travel).
🎯 Requirements
- 3+ years OT experience with ICS/SCADA/DCS.
- 1+ year in cybersecurity engineering or SOC role.
- Strong ICS/OT cybersecurity concepts, risk management, and threat scenarios.
- SIEM tools (Splunk/QRadar/FortiSIEM/Elastic) and SPAN/TAPs, VLANs, firewalls.
- Customer-facing/post-sales experience delivering value-focused tech support and influencing stakeholders.
- Able to simplify and clearly communicate complex concepts.
- TAM/SE/Resident Engineer/CSM experience is a plus.
🎁 Benefits
- Competitive equity package
- Comprehensive benefits plan
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