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powershell linux windows macos edr📋 Description
- Analyze, troubleshoot and resolve complex technical issues for customers.
- Reproduce issues and document steps for Eng/Dev teams.
- Escalate priority issues and coordinate with internal development teams.
- Serve as internal and external contact on escalations; resolve issues promptly.
- Coordinate feedback to product management, development and operations.
- Build relationships with stakeholders; manage expectations.
🎯 Requirements
- 4+ years of EDR/DLP endpoint experience.
- Expertise with DLP, Insider Threat and CASB.
- Hands-on troubleshooting for SaaS security and endpoint agents.
- 3+ years in Technical Account Management or L2/L3 support.
- Strong organizational and prioritization skills.
- Excellent verbal and written English.
🎁 Benefits
- Shape the future of data security with AI data lineage.
- Well-funded, high-growth team with $250M backing.
- Collaborate with leaders from CrowdStrike, Palo Alto, Meta, Google.
- Diverse, equal-opportunity employer.
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