Senior Technical Account Manager

📋 Description

• Act as strategic advisor and primary contact for key customer accounts.
• Ensure customers receive maximum value from NICE products and services.
• Build and maintain deep, long-term partnerships at all levels.
• Drive customer success, satisfaction, retention, and expansion.
• Proactively review performance, identify issues, and propose solutions.
• Manage escalations and drive improvements for efficiency and outcomes.

🎯 Requirements

• 5+ years in technical/service roles in software, telecom, or customer service.
• Demonstrated technical problem-solving proficiency.
• Strong analytical and troubleshooting skills with end users.
• Excellent customer service and communication (verbal and written).
• Ability to multitask in a fast-paced environment.
• Strong team player with ability to work with minimal supervision.

🎁 Benefits

• NICE-FLEX hybrid model: 2 office days, 3 remote days weekly.
• Global company with internal career opportunities across roles and locations.
• Fast-paced, collaborative, and creative work environment.
• Opportunity to learn, grow, and raise the bar.