Related skills
cloud aws sql voip sip📋 Description
- Manage enterprise accounts as TAM; resolve complex issues and drive value.
- Lead cross-functional teams to exceed customer expectations across services and tech.
- Own customer relationship pre- and post-go-live on the contact center platform; advocate.
- Interact with customers via phone, email, chat, Teams; occasional face-to-face meetings.
- Build mutual success plans; become trusted advisor; drive adoption of NICE solutions.
🎯 Requirements
- 8+ years in technical/service roles in software, telecom, or cloud contact center.
- Extensive experience with Enterprise Cloud Telephony and CX platforms.
- Strong analytical, troubleshooting, and end-user problem solving.
- Excellent customer service and verbal/written communication.
- Proficient in Microsoft Office; able to multitask in a demanding environment.
- Knowledge of SIP signaling, contact center software, and SQL concepts; AWS/Azure familiarity.
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