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product management customer success cloud technical support sla📋 Description
- Act as strategic advisor and primary contact for key customer accounts.
- Ensure customers receive maximum value from NICE products and services.
- Drive customer success, retention, and value realization.
- Proactively manage accounts, review performance, and propose improvements.
- Provide strategic guidance on feature adoption and technology trends.
- Collaborate with cross-functional teams (sales, product, engineering, support) to resolve issues and drive outcomes.
🎯 Requirements
- 5+ years in technical/service roles in software, telecom, or contact centers.
- Demonstrated technical problem-solving proficiency.
- Strong analytical and troubleshooting skills with end users.
- Strong customer service and communication skills, both verbal and written.
- Ability to multitask and thrive in a fast-paced environment.
- Broad implementation skills; able to communicate at technical and functional levels.
🎁 Benefits
- NICE-FLEX hybrid work model: 2 days in the office and 3 days remote.
- Global company with extensive career opportunities across locations.
- Collaborative, fast-paced, innovative team environment.
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