Senior Technical Account Manager

📋 Description

• Serve as primary contact and advocate for assigned enterprise accounts, ensuring contract fulfillment, SLA, and customer education.
• Collaborate with Sales and Sales Engineering to align on opportunities, mitigate risks, and ensure successful implementation with resources.
• Cultivate relationships across all levels of the customer’s organization, from front-line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services.
• Engage cross-functional teams to resolve technical challenges, ensuring SLA targets and improved satisfaction.
• Coordinate and synchronize projects to alignment with overall strategy and successful completion.

🎯 Requirements

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with ability to share best practices through knowledge-based content creation.

🎁 Benefits

• Global company with internal career opportunities across roles, disciplines, and locations.
• NiCE-FLEX hybrid model: 2 days in the office and 3 days remote each week.
• Fast-paced, collaborative, and creative work environment.
• Equal opportunity employer.