Senior Technical Account Manager

📋 Description

• Serve as primary contact for enterprise accounts; ensure contract and SLA fulfillment.
• Collaborate with Sales and Sales Engineering to align on opportunities and resources.
• Build and maintain relationships across all levels of the customer's organization.
• Understand customers' business goals and drive ROI with NiCE's products and services.
• Engage cross-functional teams to resolve technical challenges within SLA targets.
• Coordinate and synchronize projects for alignment with strategy and completion.
• Leverage deep technical knowledge of NiCE products to implement solutions.
• Conduct regular service and technology reviews and manage escalations.

🎯 Requirements

• Bachelor's degree in Business Management or related field.
• 10+ years in customer account relationship management.
• 5+ years in Enterprise Account Management (pre/post-sales) incl. PM.
• Strong communication and presentation skills with C-level and ops.
• Tech expertise in Contact Center, Telecommunications, Cloud-based Software, Security.
• Strong judgment and business acumen in a matrix environment.
• Self-motivated, able to prioritize, meet deadlines, handle pressure.
• Experience in risk identification/mitigation; knowledge-content creation.

🎁 Benefits

• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Global, market-leading company with growth opportunities.
• Equal opportunity employer; inclusive culture.
• Internal career opportunities across locations.