Related skills
crm security saas project management telecommunications📋 Description
- Serve as primary contact for enterprise accounts; manage SLA and education.
- Collaborate with Sales to align on opportunities and deployments.
- Build relationships across the customer org and drive ROI with NiCE products.
- Lead cross-functional teams to resolve technical issues within SLA targets.
- Coordinate projects with Project Managers to ensure alignment and completion.
- Provide coaching, mentoring, and lead escalations to improve outcomes.
🎯 Requirements
- Bachelor's degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years in Enterprise Account Management (presales or post-sales), incl. program/project management.
- Strong communication and presentation skills with C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
- Self-motivated with prioritization, meeting deadlines, and handling customer issues under pressure.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in the office, 3 days remote.
- Join a global company with internal career opportunities across roles and locations.
- NiCE is an equal opportunity employer.
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