Related skills
account management customer success cloud project management telecommunications📋 Description
- Serve as primary contact for enterprise accounts; manage SLA and educate customers.
- Collaborate with Sales to align opportunities and enable implementation.
- Cultivate relationships across all levels from front-line to senior leadership.
- Drive ROI with NiCE products; become trusted advisor.
- Coordinate cross-functional teams to resolve technical challenges within SLA.
- Lead project coordination or partner with Project Managers for delivery.
🎯 Requirements
- Bachelor’s degree or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years in Enterprise Account Management in presales or post-sales.
- Strong communication and presentation skills with C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
- Self-motivated; able to prioritize, meet deadlines, and handle pressure.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global growth opportunities and internal career paths.
- Equal opportunity employer.
- Collaborative, cross-functional culture with industry leaders.
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