Senior Technical Account Manager

📋 Description

• Serve as primary contact for enterprise accounts, ensuring SLAs and contract fulfillment.
• Collaborate with Sales and Sales Engineering to align on opportunities and resources.
• Cultivate relationships across all levels of the customer's organization.
• Understand customers' business goals and drive ROI with NiCE's products and services.
• Engage cross-functional teams to resolve technical challenges within SLA targets.
• Coordinate and synchronize projects with Project Managers to ensure alignment and delivery.

🎯 Requirements

• Bachelor's degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

🎁 Benefits

• Join a market-leading global company with growth opportunities.
• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Collaborative, fast-paced environment with career growth across locations.
• Equal opportunity employer with inclusive culture.