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security saas project management telecommunications contact center📋 Description
- Serve as primary contact for enterprise accounts; manage SLAs and education.
- Collaborate with Sales to align on opportunities and risks.
- Cultivate relationships across all levels, from frontline to senior leadership.
- Understand customers' goals and drive ROI with NiCE products.
- Coordinate cross-functional teams to resolve technical challenges within SLA.
- Coordinate projects to align with strategy; partner with PMs.
🎯 Requirements
- Bachelor’s degree in Business Management or related field.
- 10+ years in customer account relationship management.
- 5+ years in Enterprise Account Management (presales or postsales).
- Strong communication and presentation skills with C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling pressure.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global company with internal career opportunities.
- Equal opportunity employer.
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