Senior Technical Account Manager

📋 Description

• Serve as primary contact and advocate for enterprise accounts, ensuring SLA adherence.
• Collaborate with Sales and Sales Engineering to align on opportunities and resources.
• Cultivate relationships across all levels of the customer’s organization.
• Understand customers’ business goals and drive ROI with NiCE’s products and services.
• Engage cross-functional teams to resolve technical challenges within SLA targets.
• Coordinate and synchronize projects, with or through Project Managers.

🎯 Requirements

• Bachelor’s degree in Business Management or related field, or equivalent.
• 10+ years in customer account relationship management.
• 5+ years in Enterprise Account Management in presales or post-sales.
• Strong communication and presentation skills with C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
• Self-motivated, able to prioritize, meet deadlines, and handle pressure.

🎁 Benefits

• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Global company with internal career opportunities across roles and locations.
• Equal opportunity employer.