Senior Technical Account Manager

📋 Description

• Serve as primary contact and advocate for assigned enterprise accounts, ensuring SLA and contract success.
• Collaborate with Sales to align opportunities and enable successful implementations.
• Cultivate relationships across all levels of the customer organization.
• Understand customers’ goals and drive ROI with NiCE products.
• Engage cross-functional teams to resolve technical challenges within SLA targets.
• Coordinate projects to align with strategy and ensure successful completion.

🎯 Requirements

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.

🎁 Benefits

• Global company with internal career opportunities across locations.
• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Fast-paced, collaborative, and creative work environment.
• Equal opportunity employer committed to diversity and inclusion.
• Opportunities to learn and grow across multiple roles.
• Work with market-leading technology and customers.