Related skills
scripting networking sql voip tcp/ip📋 Description
- Take ownership of key CX accounts and advocate for customers.
- Engage before go-live and drive customer success post-launch.
- Resolve complex problems and provide excellent technical and customer service.
- Maintain productive relationships; review issues; ensure CX solutions meet needs.
- Ensure issues and requests meet SLA by partnering with Support, PS, Product, and Engineering.
- Be accountable for customer satisfaction, retention, and referenceability.
🎯 Requirements
- 8+ years in technical/service roles (software, telecom, or contact center)
- Demonstrated technical problem-solving and analytical/troubleshooting skills
- Working knowledge of contact center software, design, and functionality
- Experience implementing technology and communicating at technical/functional level
- SIP signaling, TCP/IP, and IP telephony concepts
- Databases and SQL concepts; strong customer-facing communication
🎁 Benefits
- Global company with growth opportunities
- Collaborative, fast-paced and creative environment
- Internal career opportunities across locations and roles
- Commitment to equal opportunity and inclusive culture
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